Terms of Service

1. Acceptance of Terms

By accessing or using any product or service provided by Flō ("we", "us", "our"), including ClassFlō and CustomFlō, you agree to be bound by these Terms of Service ("Terms"). If you are acting on behalf of a business, you represent that you have authority to bind that business to these Terms.

If you do not agree to these Terms, please do not use our Services.

2. The Services

Flō provides the following products and services ("Services"):

• ClassFlō — a subscription-based platform for tuition and enrichment centres to manage students, attendance, fees, and parent communication.
• CustomFlō — a professional service to audit, design, and implement custom operational workflows tailored to your business.

We reserve the right to modify, suspend, or discontinue any part of the Services at any time. Where reasonably practicable, we will provide advance notice of material changes.

3. Accounts and Access

To use certain features of the Services, you may be required to create an account. You are responsible for:

• Keeping your account credentials confidential
• All activity that occurs under your account
• Notifying us promptly of any unauthorised access at hello@useflo.co

You must provide accurate and up-to-date information when registering and using the Services.

4. Subscription and Payment (ClassFlō)

ClassFlō is provided on a subscription basis. The following terms apply:

• Billing — Fees are billed monthly in advance in Singapore Dollars (SGD). Prices are as listed on our pricing page at the time of subscription.
• Cancellation — You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. No partial refunds are provided for unused time within a billing period.
• Price changes — We will provide at least 30 days' written notice before any pricing changes take effect. Continued use after the notice period constitutes your acceptance of the new pricing.
• Non-payment — We reserve the right to suspend or terminate access to the Services if fees remain unpaid.

5. Acceptable Use

You agree not to use the Services to:

• Violate any applicable law, regulation, or third-party rights
• Process personal data in a manner that contravenes Singapore's Personal Data Protection Act 2012 (PDPA) or any applicable data protection law
• Attempt to gain unauthorised access to any part of the Services or any related system
• Interfere with or disrupt the integrity, security, or performance of the Services
• Transmit any harmful, fraudulent, or unlawful content through the Services

6. Intellectual Property

All intellectual property rights in the Services — including software, design, trademarks, and content — are owned by or licensed to Flō. Nothing in these Terms grants you any rights in such intellectual property.

You retain ownership of all data you input into the Services ("Your Data"). By using the Services, you grant Flō a limited, non-exclusive licence to use Your Data solely to provide and improve the Services.

7. Data and Privacy

Our collection and use of personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference. We process personal data in compliance with Singapore's PDPA.

ClassFlō users who process personal data of students, parents, or staff through the platform are responsible for ensuring their own compliance with applicable data protection obligations.

8. Disclaimer of Warranties

The Services are provided "as is" and "as available" without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that the Services will be uninterrupted, error-free, or secure at all times.

9. Limitation of Liability

To the fullest extent permitted by Singapore law, Flō shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of data, revenue, or profit, arising from your use of the Services.

Our total liability to you for any claim arising out of or relating to these Terms or the Services shall not exceed the total fees paid by you to Flō in the three (3) months immediately preceding the event giving rise to the claim.

10. Termination

Either party may terminate these Terms at any time. We may suspend or terminate your access immediately if you breach these Terms, if required by law, or if continued provision of the Services becomes commercially impracticable.

On termination, your right to use the Services ceases. We will retain Your Data for a reasonable period to allow retrieval, after which it may be permanently deleted.

11. Changes to These Terms

We may update these Terms from time to time. For material changes, we will notify you by email or by a prominent notice on our website at least 14 days before the changes take effect. Your continued use of the Services after the effective date constitutes acceptance of the updated Terms.

12. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of Singapore. Any dispute arising out of or in connection with these Terms, including any question regarding its existence, validity, or termination, shall be subject to the non-exclusive jurisdiction of the courts of Singapore.

13. Contact Us

If you have any questions about these Terms, please contact us at:

Flō
Email: hello@useflo.co