Data Deletion Instructions

1. About This Page

This page explains how you can ask Flō (UEN 202618490M, Singapore) to delete personal data we hold about you, including data connected to Flō's WhatsApp integrations. It is a public instruction page for people to read. It is not an automated deletion callback endpoint, and visiting it does not send a request or delete any data.

2. What a Request Covers

A deletion request covers personal data that Flō itself holds about you, namely:

• Account and contact details — such as your name, email address, phone number, and any Flō account or enquiry records linked to them
• WhatsApp-related data — such as your WhatsApp phone number, profile name, messages, message metadata, and media, to the extent this data is held by Flō

It does not cover data held by Meta or WhatsApp in their own services, or data held independently by a business (such as a tuition centre) that uses Flō. To remove that data, please contact Meta/WhatsApp or the relevant business directly.

3. How to Make a Request

1. Email us at hello@useflo.co with the subject line "Data Deletion Request".
2. Identify your account or contact details — the name, email address, and/or Flō account or business name you used with us.
3. Include the WhatsApp phone number associated with your data, with the country code (for example, +65 for Singapore).

4. Verifying Your Identity

Before acting on a request, we need to confirm that it comes from the person the data relates to, or someone authorised to act for them. We will only ask for information that is reasonable for this purpose, such as confirming details already on record or replying from the email address or WhatsApp number linked to your data. We will not ask for a copy of government-issued identification by default.

5. What Happens After Verification

• We will delete or anonymise the personal data within the scope described above.
• We may keep limited information where we are required to by law, for example records we must retain for legal, tax, or regulatory reasons. Any information kept is limited to what is needed for that purpose.
• We will email you a confirmation, or an update on your request, within 30 days after your identity has been verified.

6. Contact Us

If you have any questions about this process, please contact us at:

Flō (UEN 202618490M, Singapore)
Email: hello@useflo.co

For more about how we handle personal data, see our Privacy Policy and Terms of Service.